We offer a 7-day refund policy for digital products, allowing you to request a refund within 7 days of purchase if you encounter issues with your product.

Eligibility for Refund

To qualify for a refund:

• The request must be made within 7 days of purchase.

• The digital product must not have been fully downloaded or used.

• Proof of purchase (order confirmation or receipt) is required.

• The reason for the refund must be clearly stated (e.g., technical issues, access problems).

How to Initiate a Refund

1. Contact Us First: Email us at Contact@echolabs.shop with your order details and reason for requesting a refund.

2. Approval Process: We will review your request and respond within 3 business days.

3. Refund Processing: If approved, refunds will be issued to the original payment method within 5-10 business days.

Note: Refunds will not be granted for change of mind, failure to meet system requirements, or improper usage of the product.

Non-Refundable Items

The following digital products are non-refundable:

• Downloadable eBooks, PDFs, or templates that have been accessed.

• Online courses where progress exceeds 20%.

• Software licenses or digital keys that have been activated.

• Subscription-based services after the renewal period.

Exchanges & Technical Support

If you experience technical issues with your digital product:

• First, contact support at Contact@echolabs.shop for troubleshooting assistance.

• If the issue cannot be resolved, we may offer a replacement or alternative solution before proceeding with a refund.

EU Customers: 14-Day Cooling-Off Period

If your purchase is from the European Union, you have a 14-day cooling-off period, allowing you to request a refund within 14 days for any reason. However, this does not apply once the digital product has been fully downloaded or accessed.

Questions?

For further clarification or assistance, contact us at Contact@echolabs.shop.