Privacy Policy
This Privacy Policy describes how echolabs.shop (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or interact with the Site.
Contact
If you have questions, require more information about our privacy practices, or wish to file a complaint, contact us via email at echolabs.shop or by mail at:
Echo Labs
Canal Road Fesco Headquarter clny 24 Quarter F-44
Collecting Personal Information
When you visit the Site, we collect information about your device, interactions with the Site, and details needed to process purchases or support requests. “Personal Information” refers to any data that identifies you. Below are the types of information we collect and why:
Device Information
Purpose: To optimize Site performance, analyze usage, and improve functionality.
Source: Automatically collected via cookies, log files, and tracking technologies.
Disclosure: Shared with service providers (e.g., analytics tools, hosting providers).
Data Collected: Browser type, IP address, time zone, pages viewed, search terms, and interaction patterns.
Order Information
Purpose: To fulfill orders, process payments, arrange shipping, and communicate updates.
Source: Provided by you during checkout.
Disclosure: Shared with payment gateways (e.g., PayPal, Stripe), shipping providers, and woocomerce.
Data Collected: Name, billing/shipping address, payment details, email, and phone number.
Customer Support Information
Purpose: To resolve inquiries and provide assistance.
Source: Provided by you via contact forms, email, or phone.
Disclosure: Shared with support tools (e.g., helpdesk software).
Data Collected: Contact details, order history, and communication records.
Minors
The Site is not intended for users under 13. We do not knowingly collect Personal Information from minors. Parents/guardians may contact us to request data deletion.
Sharing Personal Information
We share data with third parties to operate our services, including:
woocomerce to manage orders and payments.
Shipping carriers Digitally.
Legal compliance (e.g., responding to subpoenas).
Behavioral Advertising
We may use your data to display relevant ads via platforms like Google Ads or Facebook. To opt out:
Google: https://adssettings.google.com
General Opt-Out: https://optout.aboutads.info
Using Personal Information
We use your data to:
Process orders and payments.
Send updates, promotions, and newsletters (with consent).
Prevent fraud and comply with legal obligations.
GDPR Compliance (EU Users)
Under the GDPR, EU residents have the right to:
Access, correct, or delete their data.
Object to processing or request data portability.
Contact us to exercise these rights.
CCPA Compliance (California Users)
California residents may:
Request access to or deletion of their data.
Opt out of data “sales” (if applicable).
Email contact@echolabs.shop to act on these rights.
Cookies
We use cookies to enhance your experience. Common types include:
Necessary Cookies: For site functionality (e.g., login, cart).
Analytics Cookies: Track traffic and usage (e.g., Google Analytics).
Advertising Cookies: Display targeted ads.
Manage cookies via your browser settings or tools like https://www.allaboutcookies.org.
Data Retention
We retain order information unless you request deletion. Contact us to erase your data.
Changes to This Policy
We may update this policy periodically. The “Last Updated” date at the bottom will reflect changes.
Complaints
If unsatisfied with our response, you may lodge a complaint with your local data protection authority (e.g., the UK ICO: https://ico.org.uk/make-a-complaint).
Last Updated: 1-Jan-2025